PRIVACY POLICY

Dampcure (Hereford) Limited
Registered Office: Office 39 Rural Enterprise Centre, Vincent Carey Road, Hereford, United Kingdom, HR2 6FE
Email: info@dampcure.net
Telephone: 01432 264225

Last Updated: 01.01.2026

1. Introduction

Dampcure (Hereford) Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

  • Visit our website (dampcure.net)
  • Contact us via email, telephone or website forms
  • Request a survey, quotation or service
  • Engage with us as a customer, supplier or subcontractor

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

Dampcure (Hereford) Limited
Office 39 Rural Enterprise Centre
Vincent Carey Road
Hereford
HR2 6FE
United Kingdom

Email: info@dampcure.net
Telephone: 01432 264225

3. Personal Data We Collect

We may collect and process the following information:

Customer Information

  • Name
  • Property address
  • Email address
  • Telephone number
  • Details of enquiries and communications
  • Survey information
  • Quotations, contracts and invoices

Supplier / Subcontractor Information

  • Business contact details
  • Payment details
  • Insurance and qualification records

Website Enquiries

When you submit a contact form, we may collect:

  • Name
  • Email address
  • Telephone number
  • Property details
  • Message content

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries
  • Arrange site visits and surveys
  • Provide quotations and services
  • Manage customer relationships
  • Process invoices and payments
  • Maintain business records
  • Meet legal and regulatory obligations

We do not use your personal data for automated decision-making or profiling.

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contract

Where processing is necessary to provide services you have requested.

Legitimate Interests

To operate our business, respond to enquiries, manage customer relationships and recover debts where necessary.

Legal Obligation

To comply with tax, accounting, insurance and other legal requirements.

Consent

Where required, for example certain optional marketing communications (if applicable).

6. Website Contact Forms

When you submit an enquiry via our website, we collect the information you choose to provide in order to respond to your request and, where appropriate, provide quotations or services.

We do not use contact form data for marketing unless you explicitly consent.

We retain enquiry data only for as long as necessary to deal with your request and maintain business records.

7. Cookies

Our website uses only strictly necessary cookies required for its operation and security.

These may include:

  • Session cookies
  • Security cookies
  • Basic functionality cookies required by WordPress

These cookies do not track users for advertising or marketing purposes and do not require consent under UK law.

You can manage or disable cookies in your browser settings, although this may affect website functionality.

8. How We Share Your Data

We may share personal data with trusted third parties, including:

  • Accountants
  • IT and website service providers
  • Legal advisers
  • Insurance providers
  • Subcontractors involved in delivering services
  • Regulatory or government bodies where required by law

We do not sell your personal data.

All third parties are required to handle data securely and in accordance with UK GDPR.

9. Data Retention

We only keep personal data for as long as necessary.

Typical retention periods include:

  • Customer contracts and invoices: up to 7 years
  • Financial records: 7 years
  • Survey reports and project records: up to 15 years (for warranty and legal purposes)
  • Website enquiries: up to 2 years unless they become a customer

After this period, data is securely deleted or destroyed.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • Password-protected systems
  • Restricted access to data
  • Secure storage systems
  • Anti-virus and security protections
  • Staff training on data protection

11. International Transfers

We generally store and process data within the United Kingdom.

If any third-party service provider stores data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

12. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of data (where applicable)
  • Object to processing
  • Restrict processing
  • Request data portability
  • Withdraw consent (where applicable)

To exercise your rights, contact us using the details above.

13. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Dampcure (Hereford) Limited
Office 39 Rural Enterprise Centre
Vincent Carey Road
Hereford
HR2 6FE
Email: info@dampcure.net
Telephone: 01432 264225